23 apk Privacy Policy – Your Data, Handled with Care

When you register an account on 23 apk, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID as part of our identity verification process, which is required to comply with applicable Philippine regulations. During your use of the platform, we automatically gather technical data such as your device type, operating system, browser version, IP address, and session activity logs. Payment-related information — including transaction amounts, payment method types, and transaction timestamps — is recorded to process deposits and withdrawals accurately and securely. We may also collect information you provide when you contact our support team, respond to surveys, or interact with any help features on the platform. All information collected is limited to what is genuinely necessary for the operation of the platform and the delivery of a safe, personalised experience for Filipino users.

The personal data we collect is used primarily to create and manage your account, verify your identity, process financial transactions, and deliver the entertainment services available on the platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our policies or platform features. Technical and usage data helps us monitor platform performance, identify and resolve technical issues, and improve the overall mobile experience for users across the Philippines. Where you have given consent, we may use your contact information to send you relevant promotional communications about platform offers; you can withdraw this consent at any time through your account settings. We also use aggregated, anonymised data for internal analytics and reporting purposes, which helps us understand how the platform is used and where improvements can be made. Your data is never used to make automated decisions that produce significant legal effects without human review, and it is never sold to third-party advertisers or data brokers.

23 apk does not sell, rent, or trade your personal information to any third party under any circumstances. We share data only with carefully selected service providers who assist in the operation of the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are bound by strict data protection agreements. In cases where Philippine law or a valid legal order requires disclosure, we may provide relevant information to the appropriate government authority or regulatory body; we will notify you of such requests where we are legally permitted to do so. If the platform undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. Our service providers are permitted to use your data only for the specific purpose for which it was shared and are prohibited from using it for their own marketing or commercial purposes. We conduct periodic reviews of our third-party partners to ensure ongoing compliance with our data protection standards.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations governing financial records and identity verification. Once the retention period has expired and there is no legal obligation to keep the data, it is securely deleted or anonymised so that it can no longer be linked to you. To protect your information, 23 apk implements industry-standard technical safeguards including encrypted data transmission, access controls, and regular security assessments of our systems. Access to personal data within our organisation is restricted to staff members who genuinely need it to perform their job functions, and all such staff are trained on data protection responsibilities. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security; we encourage you to use a strong, unique password for your account and to keep your login credentials confidential. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements.

As a user of 23 apk based in the Philippines, you have the right to access the personal data we hold about you, to request corrections where that data is inaccurate or incomplete, and to request deletion of your data where there is no longer a lawful basis for us to retain it. You may also object to certain types of processing, request that we restrict how we use your data while a dispute is being resolved, and withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, you can contact our support team using the email address listed in the footer of this page; we will respond to all valid requests within a reasonable timeframe and in accordance with applicable Philippine data protection law. If you are not satisfied with our response, you have the right to raise a complaint with the relevant Philippine data protection authority. We are committed to handling all privacy-related requests with transparency, respect, and without unnecessary delay. For further information about how your data is handled, or if you have any questions about this Privacy Policy, please visit our FAQ page or reach out to our support team directly.